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Shipping & Returns

Wildgood’s shipping schedule: 

  • Residential addresses ship Monday - Thursday
  • Commercial addresses ship Monday - Wednesday

Wildgood ships Monday-Thursday via FedEx ground shipping within the United States (excluding Alaska and Hawaii). Frozen shipments cannot be in transit over the weekend, so the destination, shipping method, and day that your order is placed can all affect when your order will arrive. If the total transit time will require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday. Most of our shipments arrive within three consecutive shipping days after your order is placed. Consecutive shipping days are Monday-Saturday for residential addresses and Monday-Friday for commercial addresses.

About your shipment:

We will ship your order to your home or workplace via FedEx. We ship frozen products in 100% recyclable, eco-friendly coolers packed with dry ice to ensure your purchase arrives cold within the designated shipping time frame. Please be aware that dry ice is very cold (-109.3°F), and can be dangerous if not handled correctly. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands.

Fixing address exceptions:

We cannot ship perishables to P.O. Boxes. If, however, we receive an order addressed to a P.O. Box, we can edit the address of the order and it will be reprocessed.

Can I track my order? 

You will receive a shipment notification via email with your FedEx tracking number when your order ships. This will provide you with specific information about the progress and scheduled delivery of your order.

I placed an order but need to modify or cancel it. Who do I contact? 

We will always do our best to ensure you are happy with your order. There is a short window of time after your order is placed when we can help with edits or cancellations. Please email us ASAP at hello@wildgood.com and we will do everything we can to help. Once you receive your tracking number, your package is already in transit and we are unable to make any changes to your order information. Our recommendation would be to contact FedEx support immediately to intercept or forward your package to the intended address.

Where do you ship? 

We ship Wildgood to 48 contiguous states within the U.S. We currently do not ship to Alaska or Hawaii.

What's your return policy?

Due to the nature of our product, we do not accept returns. If you experience any issues with your order that would warrant a return or refund, please reach out to hello@wildgood.com, and our team will be happy to assist in making the situation right.

How long after I place my order will it be shipped? 

Orders are typically packed and shipped the day after they are placed. Orders ship Monday-Thursday for residential addresses and Monday-Friday for commercial addresses. 

Incorrect order received: 

If you receive an incorrect item in your order, please contact us at hello@wildgood.com with the following information: 

  • Customer Name and email from purchase
  • Order Number (On your order confirmation email)
  • Photo of the incorrect item(s) received 

Our team will review your claim and get back to you as soon as possible. Once approved, we can either remedy the situation with a replacement order, store credit value, or a full refund. Due to the nature of our product, please do not try to return your original order. 

Melted or damaged orders: 

If your package arrives in a less-than-cool condition, please contact hello@wildgood.com within 24 hours of its arrival with the following information:

  • Customer Name and email from purchase
  • Order Number (on your order confirmation email)
  • Photos & details of your package's condition upon arrival

Our team will review your claim and get back to you as soon as possible. Once approved, we can either remedy the situation with a replacement order, store credit value, or a full refund.  Due to the nature of our product, please do not try to return your original order. 

Missing or lost orders: 

For packages marked as “delivered” but not received, please notify us within 5-15 days of their marked as “delivered” date. Please see your order’s tracking number to confirm the status of your package and ensure it was sent to the proper address. The tracking number was sent to the email address provided in your order. 

For packages presumed to be lost (where the status is not "delivered"), please notify us between 7-30 days of the last recorded location for the shipment. Please see your order’s tracking number to confirm the status and location of your package. The tracking number was sent to the email address provided in your order.

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